We reached out to some of the influential women in beverage alcohol today to learn more about their backgrounds, inspirations and role models, and what it means to be a leader in the industry today. Here’s our interview with Kathie Durbin, director, Montgomery County Alcohol Beverage Services on Gaithersburg, MD.
How did you get into the beverage alcohol business?
After graduating high school, I began working at a friend’s restaurant waiting tables. On my second day, I was unexpectedly asked to bartend, and from that moment I fell in love with the hospitality industry.
This passion led me to various roles within the industry, including managing restaurants, developing in-house responsible beverage service training programs, serving as executive director of the Montgomery County Restaurant Association and providing regulatory and legislative support for local businesses. Through these experiences, and others, I developed a profound appreciation for the alcohol beverage industry and its role in hospitality, which continues to shape my career.
Did you have a mentor in the industry?
I am grateful that I have had so many incredible mentors. One of my most influential mentors was Marcia Harris, the late executive director of the Restaurant Association of Maryland. She played a pivotal role in my life and career, especially during the transition when the state association integrated my position as executive director from the local restaurant association into one statewide group. Marcia’s leadership in the hospitality industry was inspiring, and she helped me move from being a local leader to taking on a statewide role. Her guidance was invaluable, helping me explore various roles in the alcohol beverage space.
Have you been a mentor to others?
Yes, as a woman in the alcohol beverage industry, I understand the unique challenges and opportunities that come with this role. Leading by example and providing support to my colleagues is essential, especially in a field that has been traditionally male dominated.
I strive to create an inclusive environment where everyone feels valued and empowered to contribute their best. Continuing efforts to support and mentor women, alongside robust diversity, equity and inclusion (DEI) policies, are essential for maintaining momentum and fostering inclusivity. Montgomery County takes pride in being one of the most diverse jurisdictions in the nation, and we as a community are committed to celebrating and harnessing the strength of our diversity.
Have you faced challenges as a woman in a leadership position in what’s still a male-dominated industry?
Initially, there were stereotypes to contend with, working the front of the house waiting tables and bartending. I loved connecting with others began building a strong network. Over time, proving my expertise and competence, along with bringing an innovative approach, helped me gain respect and credibility and soon I was managing restaurants.
My experiences in hospitality helped shape my approach as I transitioned to a leadership role in alcohol regulation. As director of an agency that oversees the regulation, distribution and sale of alcohol beverage, I continue to prioritize innovation and diversity of thought through a supportive environment.
How has your company benefited from having women at the table making decisions?
I believe women in leadership roles bring diverse perspectives and approaches that lead to more innovative solutions. At Alcohol Beverage Services, we focus on enhanced team cohesion, customer service, and community engagement. This has resulted in a positive culture shift and the successful implementation of initiatives such as the local alcohol manufacturer program, increased availability of highly allocated and diverse products, and community events.
Do you think the beverage alcohol industry has improved as far as women and gender DEI in the past five years?
Yes, I believe the beverage alcohol industry has made significant strides in gender DEI in the past five years. We’ve seen more women in leadership roles, greater recognition of women’s contributions, and increased focus on creating inclusive work environments.
The industry has seen many changes in general in the past five years, which has helped to accelerate progress in DEI. However, there is still some work to be done. Continuing to address systematic barriers and ensuring that these changes are sustainable remains crucial.
What advice do you have for people (women in particular) looking to get into the beverage alcohol industry?
Be confident in your abilities and knowledge as the alcohol beverage space can be quite competitive. Stay informed about industry trends and always be open to continuous learning.
Networking and meaningful relationships are invaluable, hold on to your authenticity while striving to be better. Finally, be true to your values and vision and you will always find a seat at the alcohol beverage industry ‘table’!